Free Shipping Details Free shipping promotion is only available to US buyers.  Alaska and Hawaii excluded. Free shipping is only available for toner refills. OEM products are excluded.
	$100 minimum purchase amount is required.
	Hundreds of items qualify for free shipping! (Ineligible items include certain OEM products and oversized or overweight products.)
	Most orders ship the same day!
	Our huge warehouse is ideally located, so we can easily ship anywhere in the U.S.
	We use UPS Ground shipping for fast, reliable service.
	More savings! Tonerwiz.com collects sales tax for the state of Pennsylvania.

100% GUARANTEE TERMS AND CONDITIONS

ALL RETURNS MUST BE APPROVED WITH AN RMA NUMBER.  ALL AUTHORIZED RETURNS WILL BE INSPECTED TO CHECK IF THEY MEET OUR GUIDLINES.  GUARANTEE IS SUBJECT TO THE TERMS BELOW.  DO NOT SHIP US A RETURN WITHOUT PRIOR AUTHORIZATION.  INTERNATIONAL ORDERS ARE NOT SUBJECT TO THE TERMS BELOW AND WILL BE HANDLED ON A CASE BY CASE BASIS.

NEW OEM Products may not be returned for a full refund unless the package is sealed and unopened.  Refund requests for OEM products must be made within 30 days of receipt.  Defective products must still have 75% life left.  Requests for defective products must be made within 14 days of receipt.  Defective products are not eligible for refund, they are only eligible for replacement.  If a defective product is replaced, we require a hold on a credit card until the defective product is returned as instructed.

TONER REFILLS and remanufacturing materials may not be returned for a full refund unless the bottles are sealed and unopened.  If bottle seals or chip packages have been opened, we will not accept the return. All requests for returns must be made within 14 days of receipt. 

We guarantee that our toner and chips will work on models that we offer instructions.  Any defects in chips or toner will be replaced.  We may require the defective material to be shipped back to us in some cases.  As the user understands that there is some technical skill required to refill or remanufacture a cartridge, we will not honor the replacement of toner or chips if the cartridge has been damaged by the user during refill.  If the refill has been done properly and the toner or chips are defective we will honor the replacement.  As we will only honor replacement for defective toner, any requests for refunds issued require all cartridges with defective toners or chips sent to us at the user's cost for inspection.  Defective cartridges will not be returned.

REFILLING toner is at your own risk.  We are not responsible for damage to your printer or cartridge that may be caused by an end user's lack of technical skills.  We do not have instructions for every model that we sell.  It is the buyer's responsibility to research this on our tech site.  If you have additional questions contact our support!

All Tech Documents and Instructions are located at www.tonerforums.com.

Please send unused items for return to www.tonerwiz.com , ATTN: RETURNS PO BOX 956 LANSDOWNE, PA 19050. Please make sure that you have contacted customer support at support@tonerwiz.com to receive authorization for the return.